Director, Integrations Standards, Billing and Payments Group
3205 Orchard St
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**Position Description** This position can work remotely anywhere in the United States. The preferred locations are the Alpharetta, GA, Brookfield, WI, Schaumburg, IL, or Frisco, TX office. **What does a great Director, Integrations Standards do?** You will develop a standards & governance program supporting Fiservs Integration Advantage Initiative (Integration Advantage is the Enterprise umbrella for improving and capitalizing on Fiservs products and related integrations). You will have the opportunity to build a small team and leverage current capabilities across the organization and within individual business units. **As a Director, Integrations Standards, you can look forward to:** + Development & documentation of a ratified set of integration standards and processes adopted by the firm for all future integrations with general standards & governance procedures aligned throughout the different Business Units. + Development & documentation of a pan-Fiserv governance model that ensures ongoing maintenance and adherence to integration standards. + Defining firmwide expectations, nomenclature and messaging for Fiservs Customer Experience needs. + Developing programs, messaging and other efforts to create a culture of Client Excellence. + Overseeing the various efforts to facilitate multi-level views of Fiserv integration effectiveness metrics. + Working with leaders at all levels to integrate the Integration Advantage Way in identified initiatives, more broadly to Fiservs product and development efforts. + Governance: organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures. + Building a Communication Plan: framework for how information is distributed; types of meetings and alignment of associated tools. + Delivering a first generation model within 6 months of start, improving future generations in collaboration of overall Client Excellence team. + Building relationships within the organization to leverage current pan Fiserv capabilities such as Global Services, build new ones as needed, and working with BUs to maximize impact within the current matrixed environment. + Identifying key hiring needs, build business case(s) for investments, develop the opportunities and oversee delivery (often primarily through influence). + Attend professional meetings, seminars, and continued education programs to remain current in industry as well as identify emerging opportunities. **Youre the kind of person who:** Has the ability to understand the complex business of Fiserv and our clients in order to create incremental impact. You are a thought leader and influencer with an entrepreneurial approach. You can effectively drive collaboration across many levels (both internal & external). You are passionate about the opportunity to drive integration standards for the leader in financial services technology. **Basic qualifications for consideration:** o Client facing and product integration experience. o Minimum 10 years of program development experience o Minimum 7 years experience leading large-scale delivery programs inclusive of development and integration o Minimum 5 years of experience in the Financial Services or Technology industry working in a revenue, strategy, or consulting related role o Ability to travel 50% (travel requirement will be lower if based in Alpharetta, GA, Brookfield, WI, Schaumburg, IL, or Frisco, TX). o High school diploma or GED **Preferred qualifications for consideration:** o Bachelors degree o Masters degree a plus o Experience working for a bank **Learn more about Fiserv:** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit areers.fiserv.com/eeo for more information.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.